Inside the dashboard
The reports managers actually open
These charts use made-up sample numbers to show what each report looks like. Your dashboard shows your own data.
Pipeline by stage, last 90 daysIllustrative example
Show the data table
| Step | Count |
|---|---|
| Leads | 412 |
| Pre-qual | 198 |
| Application | 121 |
| Closed | 74 |
Applications by sourceIllustrative example
- LO pages & funnels: 38%
- Referral partners: 29%
- Past clients: 21%
- Paid social: 12%
Show the data table
| Segment | Value |
|---|---|
| LO pages & funnels | 38% |
| Referral partners | 29% |
| Past clients | 21% |
| Paid social | 12% |
Median minutes to first contact, by branchIllustrative example
Show the data table
| Item | Minutes |
|---|---|
| North branch | 4 min |
| South branch | 11 min |
| Coastal branch | 27 min |
Metrics glossary
What each number means
| Metric | Definition | Why it matters |
|---|---|---|
| Leads | New contacts created in the period, any source | Top-of-pipeline volume |
| Contact rate | Leads with a logged conversation ÷ all leads | The first place leads leak |
| Time to first contact | Median minutes from lead creation to first call or reply | Speed-to-lead health |
| Application rate | Contacts reaching Application ÷ leads | Lead quality by source |
| Closings | Contacts reaching Closed in the period | The outcome that pays |
| Review response | Reviews received ÷ requests sent | Client experience signal |
How roll-ups work
Every LO adds up to a branch, every branch to the company
Because every branch uses the same six stages and the same source names, the company view compares branches fairly. Managers drill down from any number to the contacts behind it.
Ask the front desk
Questions about reporting
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YouWhat does mortgage marketing reporting show?
Funnel Suite teamLeads, contact rate, time to first contact, applications and closings by source, campaign, loan program, loan officer and branch, plus review requests and responses. Every number links to the contacts behind it.
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YouWhat is a roll-up report?
Funnel Suite teamA roll-up report adds lower levels into higher ones: each LO’s numbers add up to their branch, and branches add up to the company. Managers compare branches like for like because every branch uses the same six pipeline stages.
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YouCan we see which marketing produces applications, not just leads?
Funnel Suite teamYes. Because the source and campaign stay on the contact all the way through the pipeline, reports show applications and closings by source, not just form fills.
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YouCan loan officers see each other’s numbers?
Funnel Suite teamBy default LOs see their own numbers and the branch total. Managers see their branch; company admins see everything. You can share a leaderboard view if your culture likes that.
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YouDo you report closed-loan volume and revenue?
Funnel Suite teamThe suite reports stages and counts. Loan amounts and revenue live in your LOS; you can import closed-loan amounts by export to see volume by source, but we do not pull loan data automatically.
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YouCan we export reports?
Funnel Suite teamYes, to CSV at any time, and scheduled email summaries can go to managers each Monday.
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YouAre website analytics included?
Funnel Suite teamPage-level analytics are available for visitors who consent to analytics cookies. CRM reporting does not depend on cookies, because it counts form submissions and pipeline stages.
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YouHow current is the data?
Funnel Suite teamPipeline and lead reports update as events happen. Scheduled summaries reflect the previous week.
No question matches that. Search the help center or ask us directly.
See your own numbers rolled up
Send a CSV of last quarter’s leads and we’ll show you the roll-up on the walkthrough.
Free 30-minute walkthrough · no obligation · reply within 1 business day