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Suite 151 · AI Receptionist

An AI receptionist that answers every call

An AI receptionist for loan officers and branches that answers inbound calls day and night, handles general questions about your programs and process, collects the caller’s details and books a licensed loan officer, then sends a call summary to the CRM.

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Phone · after hoursSample conversation
  1. System Call recording and AI disclosure played
  2. AI assistant Thanks for calling Harbor & Pine Lending. I’m the branch’s AI assistant. How can I help?
  3. Borrower Hi, what’s your rate on a 30-year right now?
  4. AI assistant I can’t quote rates; they depend on your situation and change daily, so a licensed loan officer will go over real numbers with you. I can book you a call. Are you buying or refinancing?
  5. Borrower Buying, probably in the spring. First home.
  6. AI assistant Great. Maya on our North team works with a lot of first-time buyers. She has 10:00 or 2:30 tomorrow. Which works?
  7. Borrower 2:30.
  8. AI assistant Booked for 2:30 tomorrow with Maya. I’ll text the confirmation if that’s OK with you?
  9. System Summary + booking saved to CRM · task created for Maya
Sample after-hours call. Illustrative sample written by our team; not a real borrower.

How it works

How AI Receptionist works, step by step

How the AI Receptionist Works: Answers the call, Answers general questions, Collects details, Books a loan officer, Sends a summary. Infographic with Tolly the puffin.

  1. Stage 1 of 5

    Answers the call

    Your branch or LO number forwards to the receptionist on rings you choose (after hours only, overflow, or every call). It greets callers with your company name and says it is an AI assistant.

  2. Stage 2 of 5

    Answers general questions

    Hours, locations, which loan programs you offer, what documents are usually needed, how the process works, from a knowledge base you approve.

  3. Stage 3 of 5

    Collects details

    Name, best number, email, what the caller is looking for, timeline, and consent to follow-up texts, read back to confirm.

  4. Stage 4 of 5

    Books a loan officer

    Books the right LO’s calendar by program, area or rotation, or transfers live to an available human when your rules say so.

  5. Stage 5 of 5

    Sends a summary

    A written summary and the recording (where consent allows) land on the contact in the CRM, and the LO gets a task.

What a conversation looks like

Helpful, brief and handed to a human

The sample on this page is written by our team to show tone and guardrails: general information, no rate quotes, consent before follow-up, and a licensed loan officer for anything specific.

  • Introduces itself as an AI assistant
  • Declines rate, approval and advice questions politely
  • Offers a specific time with a specific LO
  • Saves a summary to the CRM
What the AI Never Does: No rate quotes, No approvals, No loan advice, Hands off to a human. Infographic with Tolly the puffin.
What the AI never does: no rate quotes, no approvals, no loan advice; it hands off to a human.

Honest limits

What it can do, and what it never will

It can

  • Answer calls 24/7 with your greeting
  • Explain your programs and process in general terms
  • Collect details and consent
  • Book or transfer to a licensed LO
  • Leave a summary and task in the CRM
  • Handle Spanish calls if you add Spanish knowledge

It never will

  • Quote interest rates, APRs or payments
  • Pre-approve, approve or deny anyone
  • Give loan, tax, legal or financial advice
  • Pull credit or collect a Social Security number
  • Pretend to be a human when asked

Setup

What we set up, with you

Done for you, trained on your group’s own information and approved by your team before it answers anyone.

  1. 01

    Knowledge base

    We draft it from your website, program pages and FAQs; your compliance contact approves it before go-live.

  2. 02

    Phone routing

    Forward an existing number on no-answer or after hours, or use a new local number. Your carrier settings stay yours.

  3. 03

    Calendars and rules

    Which LO gets which caller, business hours, when to live-transfer, and what to do if nobody is available.

  4. 04

    Disclosure and consent

    An opening line that the caller is speaking with an AI and (where required) that the call is recorded.

Compliance notes

Rules this channel lives by

General information to discuss with your compliance team, not legal advice.

Call recording consent

Some US states require every party’s consent to record. The receptionist plays a recording notice at the start of every call, and you can turn recording off.

AI disclosure

The assistant identifies itself as an AI at the start and whenever asked, and offers a human.

Fair lending consistency

It answers from the same approved knowledge base for every caller and never steers anyone toward or away from a product based on who they are.

No advice, no quotes

Rates, eligibility and approvals are always handed to a licensed loan officer.

More detail: our AI disclosure and the AI chat and texting compliance guide.

Pricing

AI Receptionist: $339/mo

Per phone line, with 500 minutes included and $0.21 per minute after. One-time setup $790. Or get AI Engine Complete (receptionist + conversation desk) for $529/mo, or $449/mo with any Suite plan.

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A headset resting on charts and folders on an office desk

The calls nobody can take still get answered, then handed to a person.

Ask the front desk

Questions about AI Receptionist answered

  1. YouWhat is an AI receptionist for a mortgage office?
    Funnel Suite team

    An AI receptionist is a voice assistant that answers your business phone line, handles general questions from an approved knowledge base, collects the caller’s details and books or transfers them to a licensed loan officer. It never quotes rates or gives loan advice.

  2. YouWill callers know they are talking to an AI?
    Funnel Suite team

    Yes. It says so in its greeting and whenever asked, and it offers a human. Pretending to be a person erodes trust and can conflict with state rules.

  3. YouCan it answer questions about rates?
    Funnel Suite team

    No. It explains that rates depend on the borrower’s situation and change daily, and books a loan officer who can discuss real numbers with the required disclosures.

  4. YouDoes it replace our loan officers or assistants?
    Funnel Suite team

    No. It covers the calls nobody can answer (after hours, lunch, busy days) and handles the routine questions, so your people spend their time on borrowers who are ready to talk.

  5. YouCan it transfer to a live person?
    Funnel Suite team

    Yes. You set rules: transfer during business hours if an LO is available, or whenever the caller asks for a person, or for specific topics.

  6. YouWhat does it cost?
    Funnel Suite team

    See the pricing below: a monthly price per phone line with included minutes, plus a one-time setup for the knowledge base and routing. Bundled pricing applies with any Suite plan.

  7. YouDo we keep our phone number?
    Funnel Suite team

    Yes. Most groups forward an existing number on no-answer or after hours. You can also get a new local number.

  8. YouAre calls recorded?
    Funnel Suite team

    Only if you enable recording, and every call starts with a recording notice. Some states require all-party consent; ask your counsel which applies to you.

  9. YouWhat happens if the AI does not know an answer?
    Funnel Suite team

    It says it does not know, collects the question and books or transfers to a person. It does not guess.

  10. YouCan it speak Spanish?
    Funnel Suite team

    Yes, if you provide or approve Spanish knowledge content and want Spanish callers routed to Spanish-speaking LOs.

Hear AI Receptionist trained on your branch

On the walkthrough we’ll show a sample conversation built from your own website content and your rules for handoff.

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